OLD Portal - Issues with your Mobex Phone

OLD Portal - Issues with your Mobex Phone

There are few things we can try to resolve your issue.

Firstly have you loaded the Mobex App onto your mobile by clicking on the link you received by SMS? If not then please do so. If you have not received, or you have mislaid the link, then you can simply visit your app store and download it form there:



Once downloaded you need to install the software. If asked for your number, then it is the mobile number you will need to type in. While installation is taking place, you may be asked to authorize the software having access to your contacts and phone functions. You need to accept this. You information does not leave your device - it is secure. You are simply enabling Mobex to work better.

Once installed, you can check it is working by using another phone to dial your PRISONCALLSUNLIMITED 01/02 number - this should then ring on your mobile. If ti does, you are all done - Enjoy the service!

If your test call does not work, then there are some steps to take:
  1. Make sure your phone is not on Silent
  2. Make sure that the Mobex App is installed and running int he background
  3. If the above steps do not work, then restart your mobile and , when restarted, make sure Mobex is running
If the above steps fail then it is best to uninstall and re-install the Mobex App, being careful to allow the app access ("I agree") as you go through the process .

If at this point you have still not got a test call to your 01/02 number to work, then please reply back to us and one of the customer support team will be glad to help.
(Please be aware that, unless the above steps have been tried, our support team will be unable to progress your issue further)


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